Lyrenia Shipping Policy

At Lyrenia, we're dedicated to making your online shopping experience seamless, enjoyable, and transparent. Our shipping policy is crafted to ensure your order reaches you promptly and safely.

Shipping Destinations We currently ship to all European countries. If you add your shipping address to the checkout and it shows that we don't deliver there, it means we cannot ship to your location.

Order Processing & Handling We strive to process your orders quickly and efficiently:

Order Cutoff Time: All orders placed before 5:00 PM Central European Time (CET) will be processed the same business day. Orders received after this cutoff time will begin processing the following business day.

Handling Time: Our handling and packaging process typically takes 1 to 2 business days (Monday to Friday). During peak seasons or promotional periods, processing may require additional time.

Estimated Delivery Time We understand you're excited to receive your order, and we do everything possible to expedite delivery:

Transit Time: After processing, your order will typically take 6 to 8 business days to arrive at your doorstep.

Country	Transit Time	Cost
Europe	6-8 business days	Standard Shipping: FREE

Estimated Total Delivery Time: Including processing, most orders reach our customers within approximately 7 to 10 business days.

Please note that these are estimated times. Occasionally, delivery delays due to carrier disruptions, holidays, severe weather, or other unforeseen circumstances may occur.

Shipping Carriers We partner exclusively with trusted and reputable shipping providers to ensure your packages arrive safely and securely:

• DHL
• Colissimo
• DPD
• Chronopost

The carrier chosen for your order will depend on package size, weight, destination, and the best available service option at the time of shipment.

Tracking Your Shipment Once your order has been dispatched, you will receive an email notification containing your tracking number and a link to our Order Tracking page. You can easily track your shipment's journey and expected delivery date in real-time.

If your tracking information hasn't updated within 48 hours, please contact our customer support team for assistance.

Lost, Damaged, or Delayed Shipments We take great care in packaging and shipping your items. However, if you encounter any issues with your shipment, we are here to help:

Delayed Packages: Please allow an extra 1-2 business days beyond the estimated delivery window due to occasional carrier delays. If your package is significantly delayed, reach out to us.

Lost or Missing Packages: If your tracking shows that your package was delivered but you haven't received it, please contact our customer service team immediately. We will promptly investigate and provide solutions.

Damaged Packages: If your order arrives damaged or incomplete, please inform us within 48 hours of delivery. Retain the original packaging, take photos of the damage, and our customer support team will assist you with replacements or refunds.

Questions or Concerns? For further questions regarding our shipping policy, please contact our friendly customer service team directly.

Contact Information: Lyrenia 30 N Gould St Ste R, Sheridan, WY 82801, United States Email: support@lyrenia.com Phone: +1 929-578-7574

Customer Service Hours: Monday to Friday, 9:00 AM – 8:00 PM (CET)

We aim to respond to all inquiries within 12 hours.